Contact

We’d love to hear from you.

Whether you have a question about an order, a product, or just want to say hello, we’re here and happy to help.

Reach Out

Email: hello@nelmaison.com

We aim to respond to all enquiries within 1–2 business days.

If you’re contacting us about an order, please include:

Your order number

The name used on your order

A brief description of how we can help

This helps us assist you as quickly as possible.

For wholesale enquiries, collaborations, or press, please contact us at:

Email: hello@nelmaison.com

(Please include relevant details in your message.)

For information about delivery, returns, or refunds, you may find what you’re looking for on our:

Delivery & Returns page

FAQs page

If you still need help, feel free to reach out.

Nel Maison is based in Brisbane, Queensland, Australia.

You can also find us on Instagram and TikTok, where we share new releases, behind-the-scenes moments, and everyday inspiration.