Terms

Welcome to Nel Maison.

By accessing or using our website, purchasing our products, or engaging with our services, you agree to be bound by the following Terms & Conditions. Please read them carefully.

These Terms apply to all users of the site, including browsers, customers, and contributors of content.

1. General Information

Nel Maison is an Australian fashion accessories brand operating from Brisbane, Queensland.

Throughout the site, the terms “we”, “us” and “our” refer to Nel Maison.
The terms “you” and “your” refer to the customer or user of this website.

We reserve the right to update or change these Terms & Conditions at any time. Any changes will take effect immediately upon being published on the website.

2. Products & Descriptions

We take care to ensure all product descriptions, images, and pricing are accurate and up to date. However:

  • Colours may vary slightly due to screen settings

  • Product details are provided as a guide only

  • Measurements may vary slightly as part of the manufacturing process

We reserve the right to modify or discontinue products at any time without notice.

3. Pricing & Payments

All prices are listed in Australian Dollars (AUD) unless stated otherwise.

We reserve the right to change prices at any time without prior notice.
Payment must be received in full before orders are processed and shipped.

Accepted payment methods are displayed at checkout.

4. Orders & Acceptance

Placing an order constitutes an offer to purchase.
Orders are subject to acceptance and availability.

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities purchased per person or per order

  • Cancel orders due to errors in pricing, stock availability, or suspected fraudulent activity

If an order is cancelled after payment has been processed, a full refund will be issued.

5. Shipping & Delivery

Shipping times provided are estimates only and may vary due to external factors beyond our control.

Nel Maison is not responsible for:

  • Delays caused by postal or courier services

  • Lost or stolen parcels once delivery is confirmed

  • Incorrect delivery details provided by the customer

Risk in the goods passes to you upon delivery.

For full details, please refer to our Delivery & Returns page.

6. Returns, Refunds & Exchanges

Our returns and refund policy complies with Australian Consumer Law.

You are entitled to a refund, replacement, or repair if a product:

  • Is faulty or defective

  • Is significantly different from its description

  • Does not perform as reasonably expected

Change-of-mind returns may be accepted at our discretion and are subject to conditions outlined on our Delivery & Returns page.

7. Intellectual Property

All content on this website — including text, images, logos, designs, graphics, and branding — is the property of Nel Maison and is protected by Australian and international intellectual property laws.

You may not reproduce, distribute, modify, or exploit any content without prior written permission.

8. Use of Website

You agree not to use this website:

  • For any unlawful purpose

  • To infringe on the rights of others

  • To distribute malicious software or harmful content

  • To attempt unauthorised access to systems or data

We reserve the right to terminate access to the website if these Terms are breached.

9. Limitation of Liability

To the maximum extent permitted by law, Nel Maison is not liable for any indirect, incidental, or consequential loss arising from your use of the website or purchase of products.

Nothing in these Terms excludes, restricts, or modifies any rights you have under Australian Consumer Law.

10. Privacy

Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

11. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.