Nel Maison (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or purchasing our products, you consent to the practices described in this policy.
1. Who We Are
Nel Maison is an Australian fashion accessories brand operating from Brisbane, Queensland.
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:
Email: hello@nelmaison.com
Location: Brisbane, Queensland, Australia
2. What Personal Information We Collect
We may collect personal information that is reasonably necessary for our business operations, including:
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Full name
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Email address
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Phone number
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Billing and shipping address
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Payment information (processed securely via third-party providers)
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Order history and purchase details
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Communications with us (emails, messages, enquiries)
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Website usage data (IP address, browser type, cookies)
We do not collect sensitive information unless required by law or provided voluntarily.
3. How We Collect Your Information
We collect personal information when you:
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Place an order on our website
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Subscribe to our mailing list
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Contact us via email or social media
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Participate in promotions or giveaways
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Browse our website (via cookies and analytics tools)
4. Why We Collect Personal Information
We collect and use your personal information to:
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Process and fulfil orders
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Communicate with you about purchases or enquiries
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Provide customer support
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Send marketing communications (with your consent)
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Improve our website, products, and customer experience
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Comply with legal and regulatory obligations
5. Marketing Communications
With your consent, we may send you marketing emails about new products, launches, or updates.
You can unsubscribe at any time by:
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Clicking the “unsubscribe” link in our emails, or
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Contacting us at hello@nelmaison.com
We do not sell or rent your personal information to third parties.
6. Disclosure of Personal Information
We may disclose your personal information to trusted third parties where reasonably necessary, including:
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Payment processors
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Shipping and fulfilment providers
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Website hosting and e-commerce platforms
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Email marketing providers
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Analytics and performance tools
These providers are only given access to information required to perform their services and are expected to protect your information.
Some third-party providers may be located overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy laws.
7. Cookies & Analytics
Our website uses cookies and similar technologies to:
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Improve site functionality
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Analyse website traffic and performance
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Personalise your browsing experience
You can disable cookies through your browser settings, however this may affect site functionality.
8. Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
This includes:
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Secure payment gateways
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Restricted access to personal data
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Trusted third-party service providers
Despite our best efforts, no method of transmission over the internet is completely secure.
9. Access & Correction
You have the right to:
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Request access to the personal information we hold about you
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Request corrections if your information is inaccurate or out of date
To make a request, please contact us at hello@nelmaison.com. We will respond within a reasonable timeframe.
10. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us in writing.
We will investigate your complaint and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page and take effect immediately.